Frequently Asked Questions
62bet FAQ — Answers to All Your Questions
Security, identity verification, withdrawals, responsible gaming, and mobile use — find detailed answers to all your 62bet questions here.
This page has been put together with both regular 62bet players and new members in mind. From account security to withdrawal rules via bKash or Nagad, the identity verification process, responsible gambling advice, and how to get a smooth experience on mobile — everything is organized here under five categories. Click on the category for the question you are looking for and go straight to the answer.
Frequently Asked Questions
Security & Privacy
Always check the address bar in your browser to confirm the URL is exactly 62bet.mom — any other domain or slight change in spelling could be a fake site. Do not trust a site just because it shows a familiar logo or colors; verify the site address and avoid clicking any links outside our official channels.
Use a password of at least 12 characters — a mix of uppercase and lowercase letters, numbers, and special symbols. Do not use your date of birth, name, or any easily guessable word as a password. Do not use your 62bet account password on any other site, and change it regularly.
Change your password immediately and contact 62bet via 24/7 live chat or email [email protected]. Our team will quickly review and help secure your account. If you notice any suspicious transactions, please share the details as well.
Absolutely not. No 62bet staff member will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If anyone claiming to be a 62bet representative asks for this information, it is fraudulent. Please report that number or contact detail to our support team.
Yes. 62bet uses SSL encryption, which keeps your personal information and financial transactions fully secure. Data stored on our servers is not sold or shared with third parties. Read our privacy policy for more details.
Identity Verification (KYC)
Yes, this is very important. The name on your 62bet account must exactly match the name on your bKash, Nagad, or Rocket account. If there is a mismatch, your withdrawal request cannot be processed. Make sure you enter the correct name at the time of registration.
KYC verification may be requested before your first significant withdrawal or if any unusual activity is detected on your account. Having your documents ready in advance speeds up the process and prevents any delays in withdrawals.
The KYC process protects your account from fraudulent activity and confirms that the right person is managing their account. It is for your own security — so that no one else can withdraw funds from your account.
The identity documents you submit are stored in an SSL-secured environment and are used only for the verification process. They are not passed on to any third party. Full details are available in our privacy policy.
Generally, a National ID card (NID), passport, or birth registration certificate is accepted. The image of the document must be clear and complete — blurred or cropped images cannot be accepted. Contact live chat to confirm which document you need to provide.
Withdrawal Questions
Yes, withdrawals on 62bet are processed seven days a week, twenty-four hours a day. Whether it is nighttime or a public holiday — withdrawal requests to bKash, Nagad, or Rocket can be submitted at any time and are generally completed within 30 minutes to 3 hours.
Funds typically reach your bKash, Nagad, or Rocket account within 30 minutes to 3 hours of submitting the request. If your account verification is complete and all details are correct, the process will finish within this timeframe.
If more than 3 hours have passed and the withdrawal is still pending, contact us directly via live chat or email [email protected]. Share the request details and wallet number, and our team will look into it promptly.
The minimum withdrawal amount on 62bet is ৳800. This limit applies to all three methods — bKash, Nagad, and Rocket. Withdrawal requests below this amount cannot be processed, so please withdraw only when your balance is sufficient.
Responsible Gaming
Contact 62bet's 24/7 live chat or email [email protected] — our support team will assist you in Bengali. You can also find detailed information and advice on dealing with problem gambling on our responsible gaming page. Do not face it alone; reach out for help.
Yes. You can set a daily or weekly deposit limit on your own account. This feature helps you keep your gaming under control. To set a limit, inform our support team via live chat — they will guide you through it.
Yes, 62bet is for people aged 21 and above only. Opening an account or playing as a minor is strictly prohibited. Age is confirmed during identity verification. If anyone attempts to play on behalf of a minor, that account will be closed.
Of course. Contact our support team to request a cooling-off period or self-exclusion. It is possible to temporarily suspend your account for a set period or arrange a longer break. Your well-being is our top priority.
Some common signs are: repeatedly placing bets to recover losses, neglecting family or work to play, spending beyond your means, and feeling restless when not playing. If you notice these signs, take a break and seek help from our responsible gaming page.
Mobile Use
Once your connection is restored, open 62bet.mom again and log in — most games can be resumed from where you left off, or will show the round as completed. If you have any questions about a bet or credit, let our team know the game name and time via live chat and we will verify it for you.
Yes, the entire 62bet site is built with a mobile-first design. The site works fully on Chrome, Firefox, or any other modern browser on a smartphone — all features are available without downloading a separate app.
62bet can be used on Android and iOS smartphones, tablets, and desktop computers — all through a modern browser on any type of device. The experience remains the same regardless of operating system because the site is fully responsive.
On Android Chrome: open the site → three-dot menu at the top right → select "Add to Home screen". On iOS Safari: tap the share icon at the bottom → select "Add to Home Screen". This will create an icon that lets you open 62bet directly.
Have more questions?
Our support team is by your side seven days a week, twenty-four hours a day.
In Bengali or English — reach out whichever way you are comfortable with.
24/7 Live Chat
[email protected]
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