62bet's Privacy Policy

62bet is committed to ensuring a safe and transparent online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how 62bet collects, processes, stores, and protects your personal information when you use our website and services.

This Policy applies to all users of 62bet's services — website visitors, registered members, and anyone who interacts with our customer support or communication channels. By using our platform, you fully accept the terms of this Policy.

62bet always complies with applicable data protection laws and regulations and respects your privacy as a fundamental right. We believe that transparency and trustworthiness are the foundation of a healthy relationship.

62bet collects only the information necessary to provide our services. We may collect the following types of data:

2.1 Information You Provide Directly

When you create an account or use our services on 62bet, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Information linked to your payment method (e.g., bKash, Nagad, or Rocket account number)
• Records of communication with customer support

2.2 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• IP address and device identity
• Browser type and operating system
• Usage patterns and activity logs on the platform
• Session duration and pages visited
• Referral source (which link brought you here)
• Data obtained from cookies and similar tracking technologies

2.3 Transaction Data

Records of all financial activity on our platform — deposits, withdrawals, and bets — are stored. This data is used for account management, tax compliance, and responsible gaming monitoring.

62bet never uses your data for unnecessary purposes. We use the data we collect only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your 62bet account and confirming your identity.
• Service Delivery: Providing betting, gaming, and live casino services, processing transactions, and distributing winnings.
• Security & Fraud Prevention: Ensuring account security, blocking unauthorized access, and detecting fraudulent activity.
• Customer Support: Responding to your questions, complaints, or issues.
• Responsible Gaming: Monitoring unhealthy betting behavior and providing assistance when needed.
• Legal Compliance: Complying with applicable laws and regulations, such as Anti-Money Laundering (AML) and KYC processes.
• Communications: Informing you about relevant bonuses, promotions, or service updates (with your consent only).
• Platform Improvement: Analyzing user experience to further improve our services.

The security of your data is our top priority. 62bet uses industry-standard security technology to keep your information protected.

4.1 Technical Security Measures

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL encryption.
• Encrypted Databases: All stored sensitive information is kept in an encrypted state.
• Firewall & Security Monitoring: Our servers are under round-the-clock security monitoring.
• Two-Factor Authentication (2FA): An additional security layer is available for account access.
• Regular Security Audits: Our systems undergo regular security testing.

4.2 Data Retention Period

We retain your data only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain data may be kept for a defined period — particularly financial transaction records, which are retained for legal and regulatory requirements.

4.3 Response to a Data Breach

In the event of a data breach, 62bet will notify affected users as quickly as possible and take immediate steps to limit the damage. We will inform the relevant authorities in accordance with applicable data protection regulations.

62bet never sells your personal data or shares it with unauthorized third parties. However, limited data sharing may occur in specific circumstances:

5.1 Service Providers

Limited data may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technology services, and customer support. These parties operate under strict confidentiality agreements and may only use data for the specified purpose in accordance with our instructions.

5.2 Legal Obligations

Data may be disclosed in response to a court order, a lawful request from an investigating authority, or any other obligation under applicable law. Each such request is verified by 62bet.

5.3 Fraud Prevention

Specific data may be shared with relevant authorities to comply with Anti-Money Laundering (AML) rules and prevent fraudulent activity.

5.4 Business Transfer

In the event of a corporate restructuring, merger, or acquisition, your data may be transferred to the relevant parties. However, the protections of this Privacy Policy will remain in effect in such cases.

62bet's website uses cookies and similar technologies. Cookies are small text files that your browser stores when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required to ensure the basic functions of the website (login sessions, security). These cannot be disabled.
• Functional Cookies: Remember your preferences (language, display settings) and provide a personalized experience.
• Analytics Cookies: Used to understand how users interact with our platform and to improve our services.
• Security Cookies: Used to detect fraudulent activity and ensure account security.

6.2 Managing Cookies

You can choose to accept or reject cookies through your browser settings. Please note that disabling certain cookies may limit some functionality on our platform.

62bet gives the highest regard to your right to data protection. As a user of our platform, you have the following rights:

• Right of Access: The right to know what data we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of incomplete or inaccurate data.
• Right to Erasure: The right to request deletion of your personal data in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your data be limited in certain circumstances.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to the processing of your data for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for data processing that is based on consent.

To exercise any of the above rights, email us at [email protected] or contact us via live chat. We will respond to your request as quickly as possible — generally within 30 business days.

62bet strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

We do not intentionally collect any information from minors. If we become aware that data belonging to a minor is present in our system, it will be deleted immediately and the associated account will be closed.

An age verification process is carried out at the time of account registration. Additional identity documents may be requested if necessary.

All financial transactions on 62bet are processed through bKash, Nagad, and Rocket. These payment methods operate under their own privacy and security policies.

We do not store your full payment details on our servers. Payment processing takes place in the secure environment of the respective provider. 62bet only retains the transaction reference number, amount, and date — which are necessary for maintaining account records.

• Minimum deposit amount: ৳100 (all methods)
• Minimum withdrawal amount: ৳800
• Typical withdrawal processing time: 30 minutes to 3 hours

If you notice any unauthorized transaction or suspicious activity, notify us immediately via our 24/7 live chat or at [email protected].

62bet reserves the right to change or update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Notifying registered users by email or through live chat
• Updating the "Last Updated" date on this policy page

The updated policy will take effect from the date it is published. Continued use of 62bet after the changes will be considered as your acceptance of the new policy. For significant changes, we may seek your active consent.

Previous versions of this policy may be made available upon request — contact us at [email protected].

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website (in Bengali and English)

We will process your request as quickly as possible. 62bet is always committed to protecting your privacy rights.